There is no more cost effective way to meet your customers. Turn Key means
we do it all! NRG specializes in creating customer direct fulfillment programs
for utility companies. We create bill stuffers, mini catalogs and state-of-the-art
web sites designed to meet your specific marketing and customer service
goals.
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Utility
company benefits are:
- Generate goodwill with customers,
develop and maintain brand
awareness and brand preference
- Build load
- Differentiate from other less
aggressive competitors
- Meet utility commission mandates
- Easy to implement, benefit to all
conservation programs
- Low cost, quick response to local
issues such as drought, rate
increases, infrastructure upgrades,
competition and changing policies
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NRG
Turn Key services include:
- Development of theme and selection of products
- Design and printing of the offer, or just help out with copy and design
ideas
- Create a web site with shopping cart ordering interface
- Establish a toll free 800 ordering line
- Develop training manual for customer service representatives
- Fulfill orders: manage inventory, take customer orders (mail and/or phone, Internet), process orders, ship orders, process payments (check, money order, Master Charge, Visa)
- Manage customer service: Answer technical questions, process returns
for reship or issue refunds as needed
- Provide monthly reporting of program status
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Put our experience to work for you!
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